Customer Testimonials in Conway AR
I’m very pleased with my experience and my new car. 🚘 our salesman wasn’t pushy at all. Great experience!
Easy and quick
Everything went very smoothly with the purchase of my new Equinox RS! Thank you Steve and Jose!
First time buying a vehicle like this brand new at a dealership I am used to buying used cars and for the first time in my life of owning vehicles I don’t have to fix anything and thinks to Philip and his knowledge of the vehicle I got a great car. Thank you Philip for making my first experience, a memorable one.
If I could give this dealership 0 stars, I would. Since we all work hard for our money, you should know exactly what to expect from this place.
I was shown a 2018 Ford Ecosport with minimal miles, guaranteed a good runner with decent payments. Downside was there was a dent in the driver’s door. The rep assured me that the dealership would get it taken care of whenever I was ready to bring it in. The rep never answered my calls, texts or emails to get that scheduled. The rep was great during the selection and buying process, after I ... Read More Google - Jun 21, 2026
I am a very happy customer. Zane was my salesman he was amazing very happy with him if I had any questions he answered them. Very professional and explained everything I needed to know. The gentleman in the finance department was also amazing very professional and explained everything I needed to know as well thank you to all of you I love my car.
Woody provided outstanding customer service. Car was completed in a timely manner.
Evan was wonderful, and the service provided was exceptional, but I spent six hours there for an oil change, brakes and rotors. Far longer than expected (or in my opinion, should be expected). The cost is considerably more than going to a mom And pop shop. I spent $1619 - and that was discounted. I could have gotten the same services for about $950 up the road. Unfortunately, this may deter me from utilizing Superior for anything but oil changes going forward - not because I don’t appreciate the great service, but because costs are too high right now on everything. ... Read More Google - Jun 15, 2026
Friendly, courteous, and knowledgable technicians. They diagnosed the problem immediately, had the part on hand, and installed it--all in less than three hours. Before the repair, Michael the service rep, explained the diagnosis in words I understood. After the repair, the check engine light is still off and the truck is running smoothly. Very pleased!!
Phillip Gavin was great. He answered all of my questions, had my paperwork ready when I arrived, and made purchasing my vehicle as easy as possible.
Nice dealership. Parts department was very helpful.
Very helpful
My oil change was very good with perfect timing, and the team members were so respectful, and they answered all of the questions that I had. Good Job! Put them in for a Pay raise.
This buying experience was great. Jose & Harleigh made the process simple and straightforward! 10/10 highly recommend this team! Will definitely be back!
It was great. Had to waste gas, drive back and have them show how to change our driver display back to how it was after tech changed it. Also off topic: GM has a constant glitch in its info system since 2022 and it is ANNOYING
Fast, courteous, customer oriented service dept. I put a lot of miles on my truck and travel all over the country. I use different dealerships for oil changes, routine service and tire rotation along the way and my experience here was one of the best. Thank you and it was a pleasure doing business with you
Everything was Great! Scheduling was easy, they got me right in, got done with my truck in a quick and professional manner, and notified me when it was done. 10 out of 10!
Experience was seamless!
Great advisers and great techs. Very helpful and kept me informed at every step.
Zane Tackett done a wonderful job with my purchase of a new 26 Equinox, Ask for him if you go there shopping you won’t regret it. Thanks Zane for all your help.
Hands down the best! Yall come support this team of great people!
This dealership service department is excellent. They take initiative every visit to check with my extended warranty company for coverage to potentially save money on the services requested. I have been a regular customer since 2023 for my 2020 Chevrolet Tahoe Premier. I highly recommend them.
I just want to share this with people deserve a professional service! My experience at Superior Chevrolet at Conway! No concerns at all y'all guys are amazing, every time I need y'all service on anything even when I bought a car before or when I do any mechanical repairs always have the greatest satisfaction of y'all been very kind and professional best experience ever at superior Chevrolet!!!❤️
I have my diesel truck serviced on a regular basis and have always been very happy with service. They get my truck in very timely and perform the services I request promptly. I do recommend this service department for your service needs.
Went to buy a Chevy Custom Trail Boss for the advertised price of $46,504 and the salesperson told me that price was with financing only.
I showed him the website under the tab (CASH) where that price was advertised and he indicated he would have to talk to his manager. I was willing to pay cash for the advertised price and he kept backing up and stating he would have to check with his manager. This dealership has issues.
All I wanted was to buy a truck for the advertised price and they would not sell it to me.
Bought a ... Read More Google - Apr 18, 2026
Zach provided a relaxed atmosphere, along with great information regarding the Chevrolet Truck lineup. 👍
Steve made the purchasing experience painless! He was very knowledgeable, personable, and helpful. Go see him for all your car purchasing needs.
Made appointment. Showed up met Evan Jackson. He was very professional and courtesy. Mr. Jackson kept me informed on the day-to-day basis of work was done in a timely manner. Would highly recommend their services…..👍
The dealership is where I bring my vehicle for service. They do make the visits fast and friendly.
Bought a vehicle at the Conway location, all went well til time for the paperwork to get here. Three weeks and no paperwork. Apparently mailed from Fayetteville location, tracked it, been hung up in OKC for several days. Not necessarily Superior's fault but when I attempted to express concern as closing in on time to register the vehicle, finance department has not responded. Would gladly drive to Conway to retrieve documents but no apparent urgency from F & I. Service after the sale?
We had the best experience with the purchase of our 2026 Chevy Traverse. We search the state for the best purchase price, they by far had the lowest. Then when we did our financing the finance manager was very detailed and explained all the warranty coverage. I’ve never purchased a vehicle with so much ease. The biggest plus was the warranty coverage they offer with their vehicles. It is top tier! I will purchase from them again in the future. They are setting a standard for car buying. Alex Price was my salesman and Christian Cox was my finance manager
Notice I had hail damage when I got home from purchasing my ca 2024 HRV Tried to reach out to salesman I dealt with he never responded “Graham” I also through a code on my vehicle A167 on a Honda which is tire rotation oil change , rear differential , and one other code I’m taking it to Honda world to get it checked out , I am so disappointed in my car buying experience with superior Chevrolet.
Phillip Gavin is the best salesman hands down. He made the process of buying a vehicle as easy as possible. We were only there a short time. If you need a vehicle go see Phillip.
Drove two hours to look at a used 2025 BMW that we spoke to a representative about. The employee supposedly gave us a detailed condition report prior to us committing to the trip over.
Of course arrived and the condition was not as represented.
Had a cracked grill and broken components on the interior. Parts alone would be over $1,000.
Then to top it off they didn't even attempt to discount the price on their car and lowballed my trade making an excuse that it was making a weird noise behind the steering wheel. My trade is still under factory warranty ... Read More Google - Jan 19, 2026
After having a horrible experience with a dealership in Little Rock (Gwatney) we started shopping online again. Found a car we really liked and sent a message about it. Victoria Blahnik answered us back almost immediately. She had us sitting at her desk within an hour, and we were leaving an hour after that very happy customers! 😊 She was so pleasant to work with and I would definitely recommend her to anyone shopping!!
I stopped in earlier this week just to browse as I have gotten my car from here before, and one of the employees Angelina greeted me as soon as I entered the lot and told me where I could find the type of car I was looking for. Didn't end up buying but will definitely be back when I am ready!
If you are looking for an stress-free vehicle buying experience check out Steve O’Rourke at Superior Chevrolet of Conway. We saw an add on TV and checked out their website. Found the car of our dreams showed up at the dealership. We were in and out within 3 hours😃 We are happy customers. This was top rated buying experience. Thank you Steve for not being a stereotypical car salesman, he was honest efficient and a super nice guy!
We had a great experience with Damien, we went in to look at a used gladiator he was very knowledgeable about the vehicle and had the car fax printed out ready to review. I took my family back in with me the next day, and we went back and forth looking at that jeep and a few other used ones they had on the Chevy lot and over on the superior jeep lot next door. We wound up finding just the one we were looking for on the new lot there, a 41 green gladiator sport max tow with a soft ... Read More Google - Dec 30, 2025
Go see Damien he was amazing. Great help getting our son into a new vehicle. We will for sure be back.
Google please give the option of 0 stars especially for the super rude guy that’s works the parts desk. 0 customer service once again from this horrible place. Do yourself a favor go somewhere else
Michael our repair Service Advisor did an outstanding job making sure our Silverado received a warranty repair correctly. He kept us in good communication along the way. He was patient and understanding to our needs. A true professional. Michael is a valuable asset to this company. Thank you Michael Jeff and Tina Granius
Damian was a very friendly salesman and made buying a new truck easy. We appreciate his kindness. We would definitely recommend using Damian at Superior Chevrolet for all your vehicle needs.
Tiffany was exceptional!!!! Bright future for her.
5 stars and more for Victoria Blahnik and Superior Chevrolet in Conway, AR. I sent a message to them on their website and she responded promptly. We discussed what my wife and I were looking for and Victoria was a great help. We walked away with a great deal on a 2026 Traverse, and my wife is extremely happy with it.
I was there to look at the Cadillac Lyric. My salesperson was Alec and he was not very experienced. Nor was he really interested. The customer service needs work. I will end up going with another dealership. I felt unvalued here.
Took my car in to check an issue. Was told it would be $200 for the diagnostic, they tried to charge me $400 when I came back.
Was told it was a $4,000 transmission issue. Got 3 other opinions, and it was definitely NOT transmission, it was a $50 hose. Completely fixed the problem.
Went back and told them since their diagnostic was woefully incorrect and I wanted a refund for what I paid for the diagnostic. Which I did get. But the guy said, "Oh usually when it's a problem like that it's the transmission." Yeah usually it is buddy, ... Read More Google - Oct 14, 2025
The other day my starter went out in my truck. I had to get it towed to Superior Chevrolet to have them replace it. To say I was appauled by the cost is an understatement. This company charged me a 400% markup on the starter and a $200 diagnostic fee. This is robbery. It’s unethical and wrong to do this to your customers. I normally wouldn’t say this but I hope this bankrupts them. It’s the only way to learn if we stop funding them. I won’t be back and suggest others to do the same. Here is ... Read More Google - Sep 24, 2025
Customer service on a Friday afternoon was rather lacking. They didn't seem interested in doing anything. Felt like my presence was an annoyance.
Great buying experience from sales to finance.
I don't recommend using the service department for anything out of warranty.
Their service department was such a disappointment. Had my car for 16 business days to replace transmission. Nothing but trouble and lip service since. No accountability. After paying for a new transmission. I had to take it to another mechanic to fix the mess Superior Chevrolet created. My car commutes daily. It didn’t have additional problems before Superior.
I’m giving a 4 star review because we made an appointment for 10 am to have a recall done on our truck and at 2 pm they hadn’t even started it. I drove a 1 hour 20 minute trip twice that day to drop the truck off then to go back and get it only to be told I’d have to make the trip again once they got it done. I asked if there was anyway they could deliver the truck to my husband’s work so I didn’t have to come back. My husband works 1 mile away just for reference. ... Read More Google - Aug 20, 2025
I went to superior Chevrolet as an eighteen year old with a 7,000 down payment on a 17,000 dollar car. The service was nice but very pushy. The reason I have a 1 star, and would give a zero if I could, is because of the lender they set me up with. I didn’t know much and asked a lot of questions and was given a lender highly recommended by my salesman. He said it was a company notorious for helping out people with little to no credit. The lender company is Santander, which continued to be one of the worst financial ... Read More Google - Aug 8, 2025
Told we was approved for a car, and we could pick up the same day, they called back a hour later and said they sold it to someone else
Absolute scammers. Every time my wife goes without me they try to take advantage of her. The first time, we bought a brand new Tahoe and they snuck a $5,000 extended warranty into the price and tried to hide it, even when I called them out on the numbers not adding up; and then played dumb. Today she went there to look at another new Tahoe and they offered her $10,000 less than the LOW trade in value. I guarantee you they wouldn’t have tried to cheat a man like that.
Recall for service software update. Service tech said about an hour. Left for 3 hours came back still not done. Have to wait for another 30mn. That wasn’t the first time. Seems like everyone on the phone to make sure everything is up to date.
I had to play the phone tag game several times, I filled out the little financial application to see if I could get approved for financial assistance. When I finally did get somebody, he told me no and actually sounded like he was trying not to laugh over my low credit score, it was very unprofessional.
Does fine if all you need is an oil change. Wouldn’t recommend the service department any further than that. On the positive side they have a really good sales person named Harleigh that I would recommend.
First, I would say that our buying experience was great. Harleigh helped us online before our visit to the dealership, and during our time there to purchase the car. However, since then we have been very disappointed in the service we have received. We had the car less than a week when problems began. We had to have the car towed from a restaurant to our home because it wouldn't start. Then the problems were severe enough that we had to tow the car over 100 miles to a dealer. They examined it, discovered it had been tampered with, despite ... Read More Google - Jan 16, 2025
Not a very professional business. Saw a vehicle on their website that was about exactly what we were looking for. It had been on there a few days, so I called and inquired about. Talked to woman named Victoria and made an APPOINTMENT to go see it the next day at 1:00pm. My disabled wife made an effort to get ready to go with me, and my foot is in a boot from surgery which makes driving not fun. We drove 35 miles to Conway for the appointment and upon arrival she told us someone else was out test driving the ... Read More Google - Jun 7, 2024
Went in to look at a Ram, found one, went through the financing to come to the final numbers and told the salesman, that payment would not work. He kept promising to give us $25/week to help with the payment. All was good so to speak for a few months until he just ghosted us and wouldn't respond to request for the $25 and he said he couldn't do it anymore. Had to have a talk with the manager because I know salesmen lie to get their quotes for the week/month. The GM was able to help us ... Read More DealerRater - Jun 3, 2024
I bought my 2018 Chevy Silverado there they seem like nice people but all they did was screw me over and lied to me said I needed to have a warranty on the truck before I can be financed later on down through the wash after I made a payment on my vehicle I talked to the finance company and they said that they did not say that well I would call them a bunch of sorry sobs headlines that Tyler Gray he's one xxxx of a piece of xxxx and the finance lady she's not any any better ... Read More DealerRater - Mar 14, 2024
We really enjoyed meeting and working with John. Very friendly and respectful. Felt like he had our best interest at heart. Not pushy and was patient with all our questions. Mrs Walker in finance was very helpful, informative and the whole process didn’t take very long. This is the second vehicle we have bought from Superior in Conway. Thanks for everything.
Had my car in the service area. Got my car back there are 5000 miles unexplained no one know how. My car is not all the way fixed and cost a lot of money for nothing!!! 2 supervisors have reached out BUT nothing one from Fayetteville and one from Conway still nothing has been resolved and my kids and I had some special treat money in middle console that is NOT there anymore!!! Very disappointed also someone took my information out of my car didn’t put it back and now I have to go out of my way to pick it ... Read More Google - Jan 30, 2024
Omg. I brought a vehicle from this place and it has been a nightmare from the beginning. The financing was misleading. I was told to refinance once I got approved only to find out that the financing would require a 10k down payment. The vehicle I purchased had multiple issues that were hidden and the warranty didn’t cover. Superior and their financing team are ripping people off. The service department tore my screen in my sunroof then Adam came and told me to sign off on damages he noticed that he didn’t show me. These guys are part ... Read More Google - Jan 18, 2024
The customer has to check behind the techs too frequently. I requested my used parts simply because my level of trust has diminished.
These guys will sell a vehicle out from underneath you, so if you actually want a vehicle form them, make sure you have everything you need when you get there or else they will screw you out of a deal. Usual shady dealership practices. Try going somewhere else if you can
Was very disappointed with results on getting my car repaired at superior. Was charged $1200.00 for a repair job and ended up being that I needed a new battery which I figured out on my own. Then they turned around and offered me a $200.00 credit to be used at superior. Only positive thing I found was the man in charge of our car was very nice.
We purchase a used car from here a few months ago. Dealerships have a reputation of being slimy and this one didn’t change my opinion on that. I knew what car I wanted and was paying full asking price. After the test drive I told them I would take it. Once I told them I would be writing a check they said they can’t sell me the car for the advertised price, even though I was paying full asking price. No where in the ad or on their website did it say the price was a finance price ... Read More Google - Aug 22, 2023
Couldn't help me with the parts I needed and could give me an explanation. So I bought a dodge
Went to the dealership with the intention of buying today until they mentioned a mark up of $3,000 OVER sticker on a freaking trailblazer. Talk about price gouging! Went down the road and bought one from another dealership for 2k UNDER sticker.
Don’t ever Buy here. Seemed nice and friendly. Bought a 2017 Suburban that seemed almost new with 72k mikes on it. The touch up paint came off before I even got home. They had Painted the leather seats to make them look new. And after owing it for 3 months and 1 week the transmission went out after only putting 4400 more miles on it. Would not offer any assistance or Warranty what so ever. Hard lesson to learn that they are an absolutely Horrible Dealership. We drove over 4 hours to buy this suburban. Biggest mistake we have made buying cars
If not for a good price on a used truck, I would have walked out. My salesman, Jack Nelson, is recommended if you have to go there. Superior wanted $1000 to pay cash! Force me to finance. The truck was below empty for the test drive, detailing subpar for a dealership, lost gas cap when they gave me a complementary tank of gas. Could say more, but this will give you an idea of what you might experience. The loyalty department texted me for a follow-up. I answered with basically this review. Didn't get get a reply.
I brought my truck from Superior and it had a cracked windshield and they promised to get it at least repaired, when it should have been replaced. So I had no intentions on going back to them, however my work load has been heavy lately and I needed my oil changed. So I scheduled it for 12 noon Saturday and they were rude, non informative and deceptive on the cost and need. Needless to say whatever my future circumstances I won’t be back nor will I refer anyone.
We purchased a car back in December and we’re handed a stack of documents to sign. We were not told that we had two choices, either pay the sales tax ourselves or have it worked into the deal. Had we known, we would have had it worked into the deal. At this point we have a $1300 tax bill to pay out of our own pocket and Superior Chevrolet is saying “well you should have known.” I’ve purchased a lot of cars in my life and this is the first time we’ve ever had anything like this come ... Read More Google - Mar 18, 2023
Recently purchased a vehicle from here. The signing the contract part was easy. Getting any information from them on what was being serviced/repaired between contract signing and pickup was another story. Salseman kept putting me off and never once gave me a straight answer on what was being done before I could pick it up. It took filling out a Chevrolet survey to FINALLY get an answer from service, and come to find out, they falsified the services done and reported the wrong information to Carfax. I certainly would NOT recomend this place to anyone for purchasing or servicing ... Read More Google - Mar 15, 2023
During a phone call with a sales representative I was given no assistance and was actually hung up on.
Superior Chev service dept was on time, friendly, and thorough.Adam Pelkey advised me of upcoming service needs for my vehicle and the timing I would need those.
I Love Vanessa, She's The BEST!!!!!!!!! Extremely Knowledgeable, She Goes Above And Beyond! Highly Recommended.
Probably the worst experience with a dealership I have ever encountered. Other than my original sales consultant, every individual I talked to was extremely disrespectful with no humility. I was denied talking to the sales manager twice and was treated as if my business meant absolutely nothing even though the car I was looking at was on the lot for over two months and was not selling anytime soon. I’d rate this place no stars if I could and would highly recommend not dealing with them if possible, especially if you are trying to make the deal in a ... Read More Google - Feb 23, 2023
